IMPORTANT UPDATE: Total Data Recall COVID-19 Update
Amid the COVID-19 outbreak, Total Data Recall, is committed towards the safety of our customers and staff. As such we have implemented new drop off and collection procedures, effective Wednesday 25 March 2020, as outlined below.
Our data recovery lab and clean room facilities will be operating as usual, however, our Alexandria office will be unattended. We will continue to be available on our standard phone number, email or by online chat during normal business hours and there is no change to our emergency job procedures.
Job Drop Off
We will not be accepting job drop offs at our Alexandria office. Please send all jobs to our PO Box address:
Total Data Recall
PO Box 6195
Alexandria NSW 2015
We will be collecting jobs regularly throughout the day so there will be no interruption to our usual quick diagnosis and turnaround times.
There is no change to our standard free courier collection process. For free collection please contact us by phone, email or by submitting an online job request.
There will be no in-person collection from our Alexandria office. All jobs will be returned to you by either post or courier. We will contact you when your job is complete and will be accepting phone payment.
Thank you for your patience during these difficult and uncertain times. We are here to support you and are happy to answer any of your questions.
Please stay safe.
Total Data Recall
Why Choose Australia’s Most Trusted Data Recovery Professionals ?
- Highest Success Rate -18+ Yrs Exp
- Free Evaluation within 1 hour
- Fast turnaround
- Free Pickup and Delivery Australia Wide
- Emergency Data Recovery Service – 24/7
- No Fix – No Charge*
- State Of The Art Data Recovery Facility
- Class 100 Clean Room On Premises
- Total Privacy and Confidentiality
Our Data Recovery Services
Simple and Easy – Data Recovery Process
Once we receive your faulty drive, we will evaluate your drive and contact you within 1 to 2 hours, with an exact evaluation and time frame to complete job.
Once your job is approved, Our trained technicians will commence work on recovering your data. We will update you with regular progress updates.
Data Recovery Complete
As soon as the recovery is complete we will contact you for payment, once payment is received your data is ready to be shipped back or collected in-person.
What Our Customers have to say
I was encrypting an external drive which unfortunately hasn’t been backed up. In the middle of the encryption, the external drive was physically disconnected and the drive couldn’t mount anymore. I brought it to a Mac repair shop who told me that in that situation, the drive is practically useless and inaccessible, with all the data gone! The best thing the Mac guy did was refer me to Total Data Recall.
I went straight to Total Data Recall and met Ari, a very trustworthy guy and you can tell he is an expert at what he does. He did some physical diagnostics with my drive and in 20 minutes, he told me that he can fix it! He can recover the data! I provided him with an extra drive to put in the recovered data, gave me a very reasonable and fair rate, and told me I can collect the drives the next day.
True enough, I got a call from Ari the next morning and told me the data have been recovered and I can pick up the drives by noon time. I passed by and got the drives and checked them and it was a miracle! He recovered the data!
Ari then explained me to me the technical situation that happened and how he recovered the data with his cutting-edge advanced softwares.
Thanks Ari! This customer is very happy! When everyone else said no, you said yes, and you did it!
“Really impressive service. A courier collected my drive from home, Ari kept me updated and answered all my questions. He was really easy to contact and returned all messages really fast. Once my data was saved he express posted a new drive back to me. Really happy with the service and definitely recommend it to anyone.”
Bridget Louise Alex
Some Of Our Happy Clients
Case of the Week
Each day work we work on many cases, some are regular, some interesting, some unique
We recently had a very distressed customer, The entire business went offline when the server got flooded and died due to a major leak in the building, The drives arrived at our office at 2pm with a very distraught customer, We commenced work on the drives immediately and started repairing the affected drives to restore normal operation, We worked on these drives through the evening and called the customer in the morning with the good news, Less than 24 hours all critical data was returned to the customer.
We are flexible in our operation and adjust jobs when needed to try and help our customers when there is an emergency.
For more information call us on 1800 732 255